Want to make sure you never miss another important date? Check out Birthday Alarm which is a great tool to use to make sure you don’t forget!
Software Top Tip - Birthday Alarm
Published in August 22nd, 2008
Posted by Emma Walker in Business Operations, Client Management, Marketing / PR, Technology, Top Tips
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Do you know who is on your contacts database?
Published in November 25th, 2006
Your contacts database is one of the most valuable assets any business has regardless of what product or service you provide.
Why is your database so valuable?Simple really, it is the means to communicate with your customers and associates about your products / services enabling your business to operate.
However, you need to ensure that your data [...]
How to build a customer focused business
Published in October 13th, 2006
By Robert Warlow - Small Business Success
You can have the best products, the plushest offices, the best location, but unless you are a ‘customer focused’ business, all of this counts for nothing, you will never really hit the heights you deserve.
So what can you do to build a business which focuses outwardly on the customer, [...]
How to keep your customers for life!
Published in September 7th, 2006
By Robert Warlow - Small Business Success
Being in business isn’t just about getting a customer, selling him something and moving onto the next one. It’s all about making sure that your customers keep coming back to you and spend more money!
But how can you make sure that your customers stay customers for life? What strategies [...]
Impressions count
Published in August 3rd, 2006
How do you present yourself to your clients?
We all know that first impressions count and that we don’t get the chance to make a second first impression!
Lets say that you have an important meeting with a potential new client. Now this is worth a lot of money so is a big deal for your company. [...]
How to get the best out of your phone
Published in July 28th, 2006
By Robert Warlow - Small Business Success
When Alexander Graham Bell invented the telephone, little did he realise the positive effect it would have on customer service – or the negative effect it could also have!
Yes, the telephone can be a great tool in helping to provide exceptional customer service but it can also quickly destroy [...]
People remember!
Published in July 6th, 2006
I recently wrote about someone I had the misfortune speaking to regarding my services and I declined to work with them - read the details here.
I wrote about this experience because I knew that I would meet this person at a networking group I belong to in the near future. Well, you’ll never guess who [...]
Are your clients happy?
Published in June 29th, 2006
Posted by Emma Walker in Client Management
I run a Virtual Assistant business providing professional secretarial and administrative support to small businesses and individuals. Therefore, I am selling a service as opposed to a product. So how do I know that my clients are happy with the service that I provide - by asking them!
How on earth can you improve on processes, [...]
Be professional in all that you do!
Published in June 9th, 2006
I belong to an industry forum where wonderful people share their advice and experiences freely.However, a new visitor to the forum posted a ‘wanted ad’ and gave the rate of pay offered. One of the responses she had was from a forum member telling her she was ‘nuts’ and would never get someone to work [...]